At Dexvio LLC, your satisfaction is our top priority. We understand that sometimes a piece of furniture might not be the perfect fit for your space, which is why we offer a straightforward and transparent return process.

The Return Window

If you aren’t completely happy with your purchase, you have 30 calendar days from the date of delivery to request a return.

Eligibility for Returns

To ensure a smooth refund process, items must meet the following criteria:

  • Condition: The item must be unused, unassembled, and in the same condition you received it.
  • Packaging: It must be returned in its original packaging.
  • Completeness: All original tags, labels, and accessories must be included.

Please note: Items showing signs of wear, assembly, or damage not caused by us are not eligible for return.

How to Start Your Return

Please reach out to our support team before sending anything back. We cannot accept returns without prior authorization.

  1. Contact Us: Email help@dexvio.us or call +1 (603) 497-4811.
  2. Provide Details: Include your order number and the reason for the return.
  3. Get Your Label: Once approved, we will email you a prepaid return shipping label and specific instructions.

Return Shipping & Fees

  • No Cost to You: Dexvio LLC covers the return shipping costs for all approved returns.
  • No Restocking Fees: We do not charge any restocking fees.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status within 2–3 business days.

  • Approval: If approved, your refund will be processed back to your original payment method.
  • Timeline: You can expect to see the full purchase price in your account within 5–10 business days, depending on your bank.

Exchanges, Damages, and Errors

  • Exchanges: We do not offer direct exchanges. If you’d like a different item, simply return the original for a refund and place a new order.
  • Damaged Items: Please inspect your furniture upon delivery. If it arrives damaged or incorrect, contact us within 48 hours. We will provide a replacement or full refund at no extra cost to you.

Contact Information

Our team is here to help Monday through Friday, from 9:00 AM to 5:00 PM EST.

Business: Dexvio LLC EIN: 33-4574291 E-Mail: help@dexvio.us Phone: +1 (603) 497-4811 Address: 2241 S HWY 121 APT 1013, Lewisville, TX 75067